dk365 game Privacy Policy — How We Protect and Manage Your Personal Data

1 Introduction

This Privacy Policy ("Policy") is published by dk365 game ("we", "us", "our", "the Platform") and governs the collection, use, storage, and disclosure of personal data relating to users ("you", "the Player") who access or interact with the dk365 game platform at dk365game.com.

dk365 game is an online gaming platform serving players across Pakistan, including those in Karachi, Lahore, Islamabad, Quetta, Peshawar, and all other regions. All financial transactions on dk365 game are denominated in Pakistani Rupees (PKR), and our data handling practices are designed with the privacy expectations of Pakistan users in mind.

By creating a dk365 game account, making a deposit, or accessing any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not consent, you must not use dk365 game.

2 Personal Data We Collect

dk365 game collects personal data across several categories depending on how you interact with the platform. The categories of data we may collect include:

Where dk365 game requests identity documents during KYC verification — such as a copy of your Pakistani CNIC — those documents are processed solely for the purpose of age and identity verification. Document images are stored securely and are not used for any other purpose.

3 How We Collect Your Data

dk365 game collects personal data through the following channels:

• Direct provision: Data you provide when you register, complete KYC, make deposits, request withdrawals, contact support, or fill in any form on dk365 game
• Automated collection: Technical data collected automatically when you access dk365 game — including your IP address, device identifiers, browser type, and session activity — via cookies, server logs, and similar technologies
• Payment providers: Transaction reference data received from Easypaisa, JazzCash, Raast, HBL, and other PKR payment processors when you deposit or withdraw funds through dk365 game
• Identity verification partners: Confirmation data received from our third-party KYC and age-verification service providers when processing your account verification
• Third-party analytics: Aggregated, anonymised usage data from analytics tools used to understand how Pakistan players interact with the dk365 game platform, for the purpose of improving user experience

4 Why We Use Your Personal Data

dk365 game processes your personal data only for specific, defined purposes. The primary purposes for which your data is used are:

• To create and manage your dk365 game account, including authentication, balance management, and account settings
• To process PKR deposits and withdrawals via Easypaisa, JazzCash, Raast, and other payment methods you use at dk365 game
• To verify your age and identity as required for 18+ eligibility compliance and to meet our KYC obligations
• To provide customer support — responding to queries, resolving disputes, and managing your support history
• To detect and prevent fraud, money laundering, multi-accounting, and other prohibited activity on the dk365 game platform
• To operate responsible gaming tools — monitoring for potential problem gaming indicators and honouring self-exclusion and deposit limit requests
• To send account-related communications — deposit confirmations, withdrawal notifications, security alerts, and account verification messages
• To improve the dk365 game platform — using aggregated, anonymised analytics data to enhance game performance, payment flows, and user experience for Pakistan players
• To comply with legal obligations — maintaining records required under applicable Pakistani financial regulations and anti-money laundering requirements

dk365 game does not use your personal data to build individual marketing profiles for resale, and does not use automated profiling systems to make legally significant decisions about individual players without human review.

5 Legal Basis for Processing

dk365 game processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between dk365 game and you — including account operation, payment processing, and game delivery
• Legal obligation: Processing required to comply with Pakistani regulatory requirements, including KYC, anti-money laundering (AML), and financial record-keeping obligations
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and the prevention of multi-accounting — where these interests are proportionate and do not override your fundamental privacy rights
• Consent: Where we rely on your consent — for example, for optional marketing communications — you have the right to withdraw that consent at any time by contacting dk365 game support

6 Sharing Your Personal Data

dk365 game does not sell your personal data. We share your data only with the following categories of third parties, and only to the extent strictly necessary for the described purpose:

• Payment processors: Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, MCB, Meezan Bank, Bank Alfalah, Visa/Mastercard, and USDT processors — to facilitate PKR deposits and withdrawals from your dk365 game account
• KYC and identity verification providers: Third-party identity verification services used to confirm age and CNIC authenticity during account registration and KYC compliance checks
• Game software providers: Providers such as Evolution Gaming, Pragmatic Play, and Ezugi receive session and wagering data necessary to operate their games within the dk365 game environment. They do not receive your identity or payment data.
• IT and security service providers: Hosting providers, content delivery networks, and cybersecurity services that support the technical operation of dk365 game under confidentiality obligations
• Law enforcement and regulatory authorities: Where required by applicable Pakistani law, court order, or a legitimate request from a regulatory authority, dk365 game may disclose personal data without prior notice to you

All third parties with whom dk365 game shares data are required to process that data only for the specified purpose and to maintain appropriate security measures. dk365 game does not permit third-party partners to use your data for their own independent marketing purposes.

7 PKR Payment Data

All financial data related to your dk365 game account — including deposit history, withdrawal requests, PKR balances, and linked payment method identifiers — is handled with additional technical and organisational security measures beyond standard personal data.

dk365 game does not store complete payment instrument numbers. When you link an Easypaisa or JazzCash account, only a tokenised reference to your payment method is retained by dk365 game — the complete mobile wallet credentials remain with the respective payment provider and are never exposed to dk365 game systems.

Financial records associated with your dk365 game account are retained for a minimum period required by applicable Pakistani financial regulations, even after account closure, to satisfy anti-money laundering record-keeping requirements.

8 Cookies and Tracking Technologies

dk365 game uses cookies and similar technologies on its platform. Cookies are small data files stored on your device that allow the platform to recognise you across sessions and maintain your preferences and login state.

The categories of cookies used by dk365 game are:

• Strictly Necessary Cookies: Essential for the dk365 game platform to function — including session authentication cookies that keep you logged in to your account securely. These cannot be disabled without breaking platform functionality.
• Security Cookies: Used to detect and prevent fraudulent login attempts, multi-accounting, and bot activity on dk365 game. These are non-optional and are required to protect all users of the platform.
• Analytics Cookies: Used to collect aggregated, anonymised data about how Pakistan players navigate dk365 game — page visit frequency, feature usage, and error occurrence — to improve the platform experience. No individual player is identified in analytics reports.
• Preference Cookies: Store your language settings, display preferences, and other UI customisations so that dk365 game remembers your settings between visits.

You can control non-essential cookies through your browser settings. Disabling analytics or preference cookies will not prevent you from accessing dk365 game or your PKR account, but may affect certain personalisation features.

9 Data Retention

dk365 game retains personal data only for as long as is necessary for the purpose for which it was collected, subject to legal minimum retention requirements. Our general retention approach is:

• Active account data: Retained for the duration of your dk365 game account and for 5 years following account closure, in accordance with Pakistani AML and financial record-keeping obligations.
• KYC and identity documents: Retained for the period required by applicable Pakistani regulatory requirements, typically 5 years from the date of last transaction.
• Gaming and transaction history: Retained for a minimum of 5 years after the relevant transaction date for regulatory compliance and dispute resolution purposes.
• Support communications: Retained for 2 years from the date of the interaction, or longer if the subject matter forms part of an active dispute or regulatory inquiry.
• Technical and security logs: Typically retained for 12 months, after which they are deleted or irreversibly anonymised.

When retention periods expire, dk365 game will securely delete or anonymise the relevant personal data so that it can no longer be associated with you as an individual.

10 Data Security

dk365 game implements technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and dk365 game servers
• Encrypted storage of all sensitive personal and financial data at rest
• Access controls limiting internal employee access to personal data on a need-to-know basis
• Two-factor authentication (2FA) available for all dk365 game player accounts
• Continuous monitoring for unusual account activity, including anomalous login patterns and suspicious transaction behaviour
• Regular security audits and vulnerability assessments of the dk365 game platform infrastructure

11 International Data Transfers

Some of dk365 game's service providers — including game software platforms, cloud infrastructure providers, and analytics partners — may be located outside of Pakistan. When personal data is transferred internationally in connection with dk365 game's operations, we ensure that appropriate safeguards are in place to protect your data at the receiving end.

Specifically, international transfers by dk365 game are conducted only with organisations that maintain data protection standards comparable to those applicable in Pakistan, and are subject to contractual data processing agreements that bind the receiving party to maintain appropriate security and use the data only for the specified purpose.

12 Your Privacy Rights

As a dk365 game user in Pakistan, you have the following rights over your personal data. These rights may be subject to certain conditions and legal limitations as described below:

13 Children's Privacy

dk365 game is an adult platform strictly restricted to individuals aged 18 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 18.

If dk365 game becomes aware that personal data has been collected from a person under the age of 18, that data will be immediately deleted and the associated account will be permanently closed. Any funds deposited by an under-18 user will be returned to the deposit source.

14 Changes to This Privacy Policy

dk365 game may update this Privacy Policy from time to time to reflect changes in our data practices, technology, platform features, or applicable legal requirements. When material changes are made, we will update the effective date at the top of this page.

For significant changes that substantially affect how we use your personal data, dk365 game will provide notice to registered players via their verified Pakistan mobile number or email address, or via an in-account notification, at least 14 days before the changes take effect.

Your continued use of dk365 game after the updated Privacy Policy takes effect constitutes your acceptance of the revised data practices. If you do not accept the updated Policy, you must stop using dk365 game and may request account closure.

15 Contact for Privacy Matters

For any questions, concerns, or requests related to this Privacy Policy or dk365 game's data practices, please contact us through the following channels:

• Live Chat: Available 24/7 inside your logged-in dk365 game account — the quickest way to reach the support team for privacy-related queries
• Email: [email protected] — for formal privacy requests, data subject access requests, erasure requests, and complaints. Please write "Privacy Request" in the subject line.
• Response Time: dk365 game will acknowledge privacy-related requests within 3 business days and provide a substantive response within 30 calendar days of receipt